This document is for all HP printers and computers with Windows.
A status of offline or printer offline displays on the computer, and the printer does not print.
note:Some antivirus or firewall software turns these services off due to IT policy. Check with your IT support or antivirus software vendor for help.
note:A Host Name is preferred when creating the port because the printer IP address may change in a DHCP network.
note:These steps require that your printer is connected to your router.
note:Your printer might have more than one URL.
note:You might see a second printer device display in the list of devices. Do not uninstall either printer device. Leave both printer devices.